Customer Service Course

Customer service techniques, often referred to as customer support services, constitute an indispensable component of any business or organization. In the contemporary landscape, characterized by the rapid advancement of information technology, a vast and transparent commercial environment has emerged, empowering consumers with unprecedented choices.

To effectively enhance customer service in this modern context, it is imperative to adopt several strategic approaches. Within a 6-hour training framework, our program emphasizes the dissemination of practical experiences and the cultivation of essential skills in “CUSTOMER SERVICES.”

Our team comprises seasoned experts with extensive industry experience, assuring participants that they will acquire a comprehensive understanding of the knowledge and skills necessary to excel in their professional roles. This training aims to equip individuals with the tools to navigate the evolving landscape of customer service effectively.

1. What You Will Learn After the Course

• Understand the Role of Customer Service: Grasp the importance of a customer-centric approach.
• Develop a Professional Customer Service Attitude: Cultivate skills for providing dedicated and professional service.
• Build Trust, Credibility, and Respect: Establish relationships based on trust and mutual respect.
• Positive Communication: Learn to communicate effectively without putting the customer in an awkward position.
• Effectively Handle Complaints: Enhance your ability to address complaints and issues efficiently.

2. Target Audience for the Course

This course is suitable for managers and employees in companies involved in customer service, customer care, sales, or anyone who interacts with customers and wishes to develop and refine these essential skills.

3. Training Schedule

• Duration: 1 day (equivalent to 6 hours).
• Training Month: October
• Schedule: 8:30 AM – 11:30 AM and 1:30 PM – 4:30 PM.
• Format: Online via Zoom.

4. Certification

Participants who complete the course will be eligible to receive a certificate from VLI, which is nationally recognized and widely acknowledged within the logistics and supply chain management industry.

5. Course Fees

• ONLINE: VND 1,500,000 (Excluding VAT).
• VLA MEMBERS: 100% tuition support for one participant per company (applicable for companies that have paid their membership fees up to the current date).

6. Consultation and Registration Information

 Hotline: 0903.83.81.82 – Ms. Linh Chi/ 0903.98.03.81 – Mr. Thanh Bình
 Email: Development@vli.edu.vn/ Binhnt@vli.edu.vn
 Website: https://vli.edu.vn
 Facebook: https://www.facebook.com/vli.edu.vn